Cancellation policy

Purchase Options and Cancellation Policy

Last updated: August 2, 2026

This Purchase Options and Cancellation Policy explains the purchase options available through getchompr.com, including one-time purchases and recurring subscriptions.

By placing an order or enrolling in a subscription, you agree to this policy and Chompr’s Terms of Service, Shipping Policy, Returns and Refund Policy, and Privacy Policy.

Purchase Options

Chompr may offer products through one or both of the following purchase options:

One-Time Purchase

A one-time purchase is a single order and does not automatically renew.

Your selected payment method will be charged once for the products, shipping costs, taxes, and other charges displayed at checkout.

Placing a one-time purchase does not enrol you in a subscription unless you separately select and agree to a subscription option.

Subscribe & Save

A Subscribe & Save purchase is a recurring subscription.

When you select Subscribe & Save and complete your purchase, you authorise Chompr and its payment providers to automatically charge your selected payment method and send recurring orders at the frequency shown during checkout.

Your subscription will continue until you cancel it.

The applicable subscription details will be displayed before you complete your purchase, including:

  • The product included in the subscription;

  • The quantity included in each recurring shipment;

  • The recurring price;

  • The subscription discount;

  • The billing and delivery frequency;

  • Applicable shipping charges;

  • Any introductory or promotional pricing; and

  • Instructions for managing or cancelling the subscription.

Unless otherwise stated during checkout, there is no minimum subscription commitment.

Automatic Renewal

Subscriptions automatically renew at the frequency selected during checkout.

For example, if you select delivery every 30 days, your payment method will generally be charged and a new order created approximately every 30 days until the subscription is cancelled.

Renewal dates may vary slightly due to weekends, public holidays, payment-processing delays, fulfilment schedules, inventory availability, or changes requested by you.

By enrolling in Subscribe & Save, you expressly authorise Chompr and its payment providers to charge your selected payment method for each recurring subscription order without requiring you to approve each individual charge.

Subscription Pricing and Discounts

The subscription price and applicable discount will be displayed during checkout.

Subscription discounts may be calculated against the current one-time purchase price.

Subscription prices may vary depending on:

  • The product selected;

  • The quantity selected;

  • The delivery frequency;

  • Promotional offers;

  • Shipping charges;

  • Applicable taxes; and

  • The currency shown at checkout.

Promotional or introductory discounts may apply only to the first subscription order or for a limited number of billing periods.

After the promotional period ends, the subscription will renew at the regular subscription price disclosed at checkout or otherwise communicated to you.

We may change subscription prices in the future. Where required by applicable law, we will provide advance notice before a material price change applies to your subscription.

You may cancel your subscription before the new price takes effect.

Payment Authorisation

By enrolling in a subscription, you represent that:

  • You are authorised to use the payment method provided;

  • The billing information you provide is accurate;

  • You authorise recurring charges under this policy; and

  • You will keep your payment and billing information current.

Subscription charges may include:

  • The recurring product price;

  • Applicable shipping charges;

  • Applicable taxes; and

  • Other charges clearly disclosed during checkout.

Failed Subscription Payments

If your subscription payment cannot be processed, we or our subscription provider may:

  • Retry the payment;

  • Contact you for updated payment information;

  • Ask you to update your payment method;

  • Delay the recurring shipment;

  • Pause your subscription; or

  • Cancel your subscription.

We are not responsible for bank fees, overdraft charges, currency-conversion fees, or other charges independently imposed by your payment provider.

Managing Your Subscription

Where available, you may manage your subscription through the customer account or subscription-management link provided in your confirmation emails.

Depending on the available subscription features, you may be able to:

  • Change your delivery frequency;

  • Change the quantity ordered;

  • Update your shipping address;

  • Update your payment method;

  • Skip an upcoming order;

  • Pause your subscription;

  • Resume a paused subscription; or

  • Cancel your subscription.

Changes must be submitted before the next subscription order enters processing.

We cannot guarantee that a change will apply to an order that has already been charged, processed, submitted for fulfilment, or shipped.

Cancelling a Subscription

You may cancel your Chompr subscription at any time.

You can cancel through:

  • Your customer account or subscription-management portal, where available; or

  • Emailing support@getchompr.com.

When requesting cancellation by email, include:

  • Your full name;

  • The email address associated with the subscription; and

  • Your order or subscription number, where available.

Your cancellation becomes effective when it is successfully completed through the subscription portal or confirmed by Chompr Customer Support.

Cancelling your subscription stops future eligible renewal orders.

Cancellation Deadline

You must cancel your subscription before the next recurring order enters processing.

Because recurring orders may be processed promptly, we recommend cancelling at least 48 hours before your next scheduled billing date.

The 48-hour period is a recommendation rather than a minimum notice requirement. A cancellation submitted before an order enters processing will apply to that renewal where reasonably possible.

Once a recurring order has been charged, processed, submitted for fulfilment, or shipped, cancelling the subscription will not automatically cancel or refund that order.

The cancellation will instead apply to future renewal orders.

Any order already processed will remain subject to Chompr’s Returns and Refund Policy.

Cancelling an Individual Subscription Order

Cancelling your subscription and cancelling an individual order are separate actions.

Cancelling a subscription stops future renewals but does not automatically cancel an order that has already been created.

Contact support@getchompr.com immediately if you wish to cancel an individual order.

We will attempt to cancel the order, but cancellation cannot be guaranteed once it has entered processing or fulfilment.

If the order cannot be cancelled, you may request an eligible return after delivery in accordance with our Returns and Refund Policy.

One-Time Order Cancellations

One-time orders may only be cancelled before they enter processing or fulfilment.

Contact us as soon as possible at support@getchompr.com and provide:

  • Your full name;

  • Your order number;

  • The email address used for the order; and

  • The reason for the cancellation request.

We process orders promptly and cannot guarantee that a cancellation request will be completed before shipment.

If we successfully cancel the order, the applicable amount will be refunded to the original payment method.

If the order has already entered fulfilment or shipped, it cannot be cancelled and will be subject to our Returns and Refund Policy.

Subscription Confirmation

After enrolling in Subscribe & Save, you will receive an order or subscription confirmation containing the material details of your purchase.

This confirmation may include:

  • The subscribed product;

  • The amount charged;

  • The recurring billing frequency;

  • Your next estimated billing date;

  • Your shipping information; and

  • Instructions for managing or cancelling the subscription.

You are responsible for reviewing the confirmation and contacting us promptly if any information is incorrect.

Renewal Notifications

Where required by applicable law or provided by our subscription platform, we may send renewal reminders or subscription notices before an upcoming charge.

You remain responsible for managing your subscription even if a reminder email or text message is delayed, filtered as spam, or not received.

You should keep your email address and contact information current.

Changes to Subscription Orders

Subscription changes must be made before the relevant order enters processing.

Changes may include:

  • Adding or removing products;

  • Adjusting the quantity;

  • Changing the shipping frequency;

  • Updating the shipping address;

  • Changing the payment method;

  • Skipping an order; or

  • Pausing the subscription.

Changes made after an order has entered processing will generally apply to the following renewal rather than the current order.

Pausing or Skipping Orders

Where these options are available, you may pause your subscription or skip an upcoming delivery through your subscription-management portal.

Pausing a subscription temporarily stops future renewals until the subscription is resumed.

Skipping an order prevents only the selected upcoming renewal and does not cancel the overall subscription.

Your subscription will resume according to its regular schedule after the skipped order unless you make another change or cancel it.

Address Changes

You are responsible for keeping the shipping address associated with your subscription accurate and current.

Address changes must be completed before the next recurring order enters processing.

Chompr is not responsible for subscription orders delivered to an outdated or incorrect address provided by the customer.

Contact support@getchompr.com immediately if you notice an address error.

We will attempt to correct the address but cannot guarantee changes after an order has entered fulfilment or shipped.

Returns and Refunds for Subscription Orders

Subscription orders are subject to the same Returns and Refund Policy as one-time purchases.

Cancelling a subscription does not create an automatic right to a refund for a previously processed order.

Because Chompr products are ingestible pet supplements, opened, used, partially used, or unsealed products are generally not eligible for change-of-mind returns.

Eligible unopened products may be returned in accordance with our Returns and Refund Policy.

Nothing in this section limits any refund, replacement, or other remedy required under applicable consumer law.

Promotional Subscription Offers

Some subscription offers may include:

  • A percentage discount;

  • A discounted first order;

  • Free shipping;

  • Bonus products;

  • Free gifts;

  • Quantity-based discounts; or

  • Other promotional benefits.

Promotional conditions will be disclosed with the applicable offer.

If a promotion applies only while a subscription remains active, cancelling the subscription may end eligibility for future promotional benefits.

Cancelling a subscription will not ordinarily require you to repay a valid discount already applied to a completed order unless that condition was clearly disclosed before purchase and is permitted by law.

Multiple Subscriptions

If you create more than one subscription, cancelling one subscription will not automatically cancel the others.

You are responsible for reviewing and managing each active subscription separately.

Contact support@getchompr.com if you require assistance identifying or cancelling multiple subscriptions.

Subscription Termination by Chompr

We may pause or cancel a subscription where:

  • Payment repeatedly fails;

  • A product is discontinued or unavailable;

  • We can no longer ship to the destination;

  • The subscription appears fraudulent or unauthorised;

  • The subscription is being used for unauthorised resale;

  • The customer materially breaches our Terms of Service; or

  • Continuing the subscription would violate applicable law.

If we cancel a subscription, future recurring charges will stop.

Where an already-paid order cannot be fulfilled, we will provide an appropriate refund for the unfulfilled amount.

Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory warranty, right, or remedy that cannot lawfully be excluded, restricted, or modified.

Where applicable law gives you greater rights than this policy, those legal rights will apply.

Contact Us

For questions about purchase options, billing, subscriptions, or cancellations, contact:

Email: support@getchompr.com
Website: getchompr.com