Shipping policy

Shipping Policy

Last updated: June 16, 2026

Thank you for shopping with Chompr. This Shipping Policy explains how orders placed through getchompr.com are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 2–4 business days after they are successfully placed and payment has been confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During periods of high demand, product launches, sales, promotions, or holidays, processing may take slightly longer than usual.

Processing time is separate from shipping time. Your estimated shipping time begins after your order has been processed and handed over to the shipping carrier.

 

Estimated Shipping Times

Orders are generally processed within 2–4 business days before shipment.

Shipping time begins after your order has been processed and handed to the carrier. Processing and shipping timeframes are separate.

Estimated shipping times by destination are:

Destination Estimated Shipping Time
United States 6–10 business days
Canada 8-12 business days
United Kingdom 6-10 business days
Australia 8-12 business days
New Zealand 8-12 business days
European Union 6-10 business days
Rest of Europe 6-10 business days
Central and South America 7-20 business days
Rest of the World 7-20 business days

 

For United States orders, the total estimated delivery timeframe, including processing, is approximately 8–14 business days from the date the order is placed.

For all other destinations, add the 2–4 business day processing period to the applicable shipping estimate above when calculating the approximate total delivery timeframe.

Business days are Monday through Friday and exclude weekends and public holidays.

All shipping timeframes are estimates and are not guaranteed. Delivery may take longer because of carrier delays, customs processing, severe weather, public holidays, incorrect address information, high order volumes, local postal disruptions, or other circumstances outside Chompr’s reasonable control.

International Shipping

International shipping availability, shipping costs, and available delivery methods will be displayed at checkout.

International orders may be subject to:

  • Customs inspections;

  • Import duties;

  • Local taxes;

  • Brokerage charges;

  • Handling fees; or

  • Other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any customs duties, taxes, import charges, or related fees associated with their order.

Customs authorities may delay, inspect, open, or hold international shipments. Chompr does not control customs clearance procedures or the time required for a shipment to clear customs.

Customers are responsible for confirming that products purchased from getchompr.com can legally be imported into and used within their destination country.

If an international shipment is refused, abandoned, or returned because customs charges were not paid, import requirements were not met, or delivery was not accepted, any approved refund may be reduced by:

  • Original shipping costs;

  • Return-to-sender charges;

  • Customs fees;

  • Duties or taxes charged to Chompr; and

  • Other reasonable carrier or handling costs,

where permitted by applicable law.

Shipping Confirmation and Tracking

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Tracking updates are provided by the shipping carrier. Chompr does not control how quickly a carrier scans or updates a package while it is in transit.

Multiple Packages

Depending on product availability, fulfilment location, or order size, items within the same order may be shipped separately.

You may receive more than one package and more than one tracking number for a single order.

You will not be charged additional shipping fees solely because your order is delivered in multiple packages.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Full name;

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Contact details.

Chompr is not responsible for delays, failed deliveries, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an address error, contact us immediately at support@getchompr.com.

We will attempt to update the address where possible, but we cannot guarantee that changes can be made after an order has entered processing or fulfilment.

Address Changes After Shipment

Once an order has shipped, Chompr may be unable to change or redirect the delivery address.

Customers may need to contact the shipping carrier directly to request an address correction or delivery adjustment. Any carrier fees associated with redirecting or correcting a shipment may be the customer’s responsibility.

Delayed Orders

Shipping timeframes are estimates and may be affected by circumstances outside our control.

Possible causes of delay include:

  • Carrier processing delays;

  • Severe weather or natural disasters;

  • Public holidays;

  • High shipping volumes;

  • Transportation disruptions;

  • Customs or security inspections;

  • Incorrect or incomplete addresses;

  • Failed delivery attempts; and

  • Local postal service disruptions.

A package will not be considered lost solely because it has arrived after the estimated delivery timeframe.

If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery date, contact us at support@getchompr.com.

Please include your order number and the email address used to place the order.

Lost Packages

If tracking indicates that your package is still in transit but appears significantly delayed, please contact us so we can review the shipment.

We may ask you to:

  • Confirm your shipping address;

  • Check with other members of your household;

  • Check around your property and designated safe-delivery locations;

  • Contact your local postal service or carrier; or

  • Allow additional time for the carrier to complete delivery.

Where a package is confirmed as lost in transit, we will review the circumstances and provide an appropriate resolution in accordance with this policy and applicable law.

Depending on the circumstances, this may include a replacement, refund, store credit, or further carrier investigation.

Packages Marked as Delivered

If your tracking information shows that a package was delivered but you cannot locate it, please:

  1. Check your mailbox, front door, side entrance, parcel locker, reception area, and any safe-delivery locations.

  2. Ask members of your household, neighbours, building management, or reception staff whether they accepted the package.

  3. Wait up to two business days, as some carriers may mark packages as delivered shortly before final delivery.

  4. Contact the shipping carrier for delivery confirmation or GPS delivery information where available.

If the package still cannot be located, contact support@getchompr.com with your order number.

Chompr will review the matter, but we cannot guarantee a refund or replacement where carrier records confirm delivery to the address entered at checkout.

Nothing in this section limits any rights available to you under applicable consumer law.

Failed Delivery Attempts

If a delivery cannot be completed because no one is available, the carrier may:

  • Make another delivery attempt;

  • Leave the package in a safe location;

  • Deliver it to a collection point;

  • Leave instructions for collection; or

  • Return the package to the sender.

Customers are responsible for following carrier instructions and collecting packages within any applicable collection period.

Refused, Unclaimed, and Returned-to-Sender Packages

Orders that are refused, left unclaimed, or returned because of an incorrect or incomplete address are not automatically eligible for a full refund.

If a package is returned to us and can be safely received and identified, we may offer:

  • Reshipment after payment of any additional shipping charges; or

  • A refund for eligible products after inspection.

Original shipping charges, return-to-sender fees, handling fees, and reshipping costs may be deducted from an approved refund where permitted by law.

Products must meet the eligibility requirements stated in our Returns and Refund Policy before a refund can be approved.

Damaged Packages

Please inspect your order shortly after delivery.

If your package or product arrives damaged, leaking, opened, or with a compromised safety seal, contact us promptly at support@getchompr.com.

Please include:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the shipping package;

  • Clear photographs of the product;

  • A photograph of the shipping label; and

  • Video evidence where reasonably available.

Please do not use or dispose of a damaged or compromised product until we have reviewed the issue and provided instructions, unless retaining it would be unsafe.

Approved damaged-order claims may be resolved through a replacement, refund, store credit, or another appropriate remedy.

Order Cancellations

We begin processing orders promptly, so we cannot guarantee that an order can be cancelled after it has been placed.

To request a cancellation, contact support@getchompr.com as soon as possible.

If the order has already been processed or shipped, it cannot be cancelled and may need to be handled under our Returns and Refund Policy.

Shipping Restrictions

We reserve the right to decline or cancel orders being shipped to locations that:

  • Our carriers do not service;

  • Present an elevated fraud or delivery risk;

  • Restrict the importation or delivery of the ordered products; or

  • Cannot be serviced using the shipping option selected at checkout.

If we cannot ship your order, we will contact you and provide an appropriate refund for the cancelled items.

International Shipping

International shipping availability, costs, and estimated delivery times will be displayed at checkout where available.

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for any duties, taxes, customs charges, or import fees associated with their order.

International delivery times may vary and can be affected by customs processing. Chompr does not control customs clearance timeframes.

Customers are responsible for confirming that products ordered from getchompr.com may be legally imported into their destination country.

Delivery Estimates

All processing and shipping timeframes provided by Chompr are estimates rather than guaranteed delivery dates.

Chompr is not responsible for reasonable delays caused by carriers, customs authorities, severe weather, natural disasters, government actions, labour disruptions, or other events outside our reasonable control.

Nothing in this Shipping Policy excludes, restricts, or modifies any consumer right or remedy that cannot legally be excluded or restricted.

Contact Us

For questions about shipping, tracking, or delivery, contact:

Email: support@getchompr.com
Website: getchompr.com