Returns and Refund Policy

Last updated: June 16, 2026

At Chompr, we want every order to arrive correctly and in excellent condition. Please review this Returns and Refund Policy before making a purchase from getchompr.com.

30-Day Return Period

You may request a return within 30 days of the date your order was delivered.

To be eligible for a return, the product must be:

• Unused and unopened;

• In its original packaging;

• Factory-sealed, with the tamper-evident seal fully intact;

• In the same condition in which it was received; and

• Accompanied by valid proof of purchase from getchompr.com.

Products that do not meet all eligibility requirements may be refused.

Submitting a return request does not automatically guarantee that the return or refund will be approved.

Opened Products

Because Chompr products are ingestible pet supplements, we cannot accept returns of bottles that have been opened, used, partially used, or had their tamper-evident seal removed or damaged.

This restriction exists for health, hygiene, quality-control, and product-safety reasons.

This restriction does not limit any rights you may have under applicable consumer law where a product is faulty, damaged, unsafe, incorrectly supplied, or otherwise legally required to be remedied.

Starting a Return

Before sending a product back, contact us at support@getchompr.com and include:

• Your full name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Photographs of the product and its intact seal, if requested.

Returns sent to us without prior authorisation may not be accepted or refunded.

If your return request is provisionally approved, we will provide you with return instructions and the appropriate return address.

Do not return products to the address shown on the original shipping label unless we specifically instruct you to do so.

Return Shipping Costs

For eligible change-of-mind returns, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service and retaining proof of postage. Chompr is not responsible for returned packages that are lost, delayed, misdirected, or damaged while being shipped back to us.

Return shipping costs are non-refundable unless the return is required because the product was damaged, defective, incorrect, or another remedy is required under applicable law.

Inspection and Approval

All returned products are inspected after they are received.

A return may be rejected if:

• The bottle has been opened or used;

• The tamper-evident seal is missing, broken, altered, or damaged;

• The product or packaging is damaged beyond what is reasonably necessary to inspect it;

• The product is not in its original condition;

• The return was sent after the applicable return period;

• The product was not purchased directly from getchompr.com;

• The returned item does not match the original order;

• Items included in the return are missing; or

• The return otherwise fails to meet this policy’s eligibility requirements.

We will notify you after the returned product has been inspected and advise whether your refund has been approved or rejected.

Chompr will assess returns reasonably and in accordance with this policy and applicable consumer law.

Refunds

If your return is approved, the refund will be issued to your original payment method.

Approved refunds cover the amount paid for the eligible returned product, subject to any discounts, promotions, bundle conditions, or other adjustments that applied to the original order.

Original shipping charges, express-delivery charges, shipping protection, and return shipping costs are not refundable unless required by applicable law.

Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Bundles, Multipacks, and Free Products

Products purchased as part of a bundle or multipack must remain unopened and factory-sealed to qualify for return.

Where a promotion included a free product, gift, bonus bottle, or quantity-based discount, all items included in that promotion must be returned unopened and in their original condition to receive a full refund.

If you return only part of a bundle or promotional order, any approved refund may be recalculated based on the standard price of the products you keep. The value of any unreturned free or promotional products may also be deducted from the refund where permitted by law.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

Contact us at support@getchompr.com promptly if:

• An item arrived damaged;

• The product is leaking;

• The safety seal was already broken or compromised upon delivery;

• You received the wrong product;

• An item is missing; or

• You believe the product is defective.

Include your order number and clear photographs or video showing the issue and the shipping packaging.

Do not use or dispose of the affected product until we have reviewed your claim and provided instructions, unless retaining it would be unsafe.

Where your claim is approved, we may provide a replacement, refund, store credit, or another remedy appropriate to the circumstances and required by applicable law. Chompr will cover reasonable return shipping costs when we require the return of a confirmed damaged, defective, or incorrect product.

Products Damaged After Delivery

We are not responsible for damage caused after delivery by:

• Improper storage;

• Misuse or use contrary to the product directions;

• Accidents;

• Normal wear or deterioration;

• Exposure to unsuitable temperatures or conditions;

• Failure to secure the bottle correctly; or

• Actions by the customer, another person, or an animal.

Refused and Unclaimed Deliveries

Orders refused at delivery or returned because of an incorrect address, failed delivery attempt, or failure to collect the package are not automatically eligible for a full refund.

Where the products are returned to us unopened and in resalable condition, we may issue a refund after inspection, less original shipping costs, return-to-sender charges, and other reasonable carrier charges, where permitted by law.

Order Cancellations and Address Changes

We begin processing orders promptly. Therefore, we cannot guarantee that an order can be cancelled or changed after it has been submitted.

Contact support@getchompr.com as soon as possible if you need to request a cancellation or address change.

If an order has already entered fulfilment or been shipped, it may need to be handled under the standard return process.

Subscription Orders

Cancelling a subscription prevents future eligible renewal orders but does not automatically cancel or refund an order that has already been processed.

Subscription products that have already been delivered are subject to the same return eligibility requirements stated in this policy.

Purchases from Other Retailers

This policy applies only to products purchased directly from getchompr.com.

Products purchased from another retailer, marketplace, reseller, or third-party website must be returned through the original seller and are subject to that seller’s return policy.

Chargebacks

Please contact us at support@getchompr.com before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Nothing in this section limits any lawful rights you have through your payment provider or under applicable consumer law.

Consumer Rights

Nothing in this Returns and Refund Policy excludes, restricts, or modifies any consumer guarantee, warranty, right, or remedy that cannot lawfully be excluded or restricted.

Where applicable law provides you with greater rights than this policy, those legal rights will apply.

Contact Us

For return and refund enquiries, contact:

Email: support@getchompr.com
Website: getchompr.com
Return address: Provided after return authorisation